The TIP Guide to Earned Recognition

100% of Earned Recognition scheme members that responded to our survey said that they believed “less ‘disruption’ from the DVSA, whether at roadside or visits to their premises”, to be the main benefit of being an Earned Recognition operator

Holders of a HGV / PSV operator’s licence can join the Scheme, provided that licence has been held for at least two years.

Operators need to demonstrate a strong track record of compliance in order to join the Scheme, with no regulatory action from the traffic commissioner, above a warning, for the last two years. As part of the Earned Recognition Scheme application, the OCRS is also referred to by the DVSA.

The operator must demonstrate that they have robust transport management processes and systems in place, including a DVSA-validated IT system to provide KPI performance reporting to the DVSA.

Following the initial application review, the operator is audited by an approved Earned Recognition auditor. Audits will cover :-

• Operator licence
• Transport manager
• Vehicle standards
• Drivers hours
• Operational management
• Driver management
• Training & driver behaviour
• Driver related policies
• ADR (if applicable)

Processes and systems will need to be demonstrated as robust on an ongoing basis, as re-audits are required every two years.

TIP already generates & hosts HGV maintenance & compliance information. As part of our overall service in managing our customers’ compliance, we identified the need to report on Earned Recognition maintenance KPI data to support our customers’ desire to achieve Earned Recognition status.

TIP already has the ideal customer portal, FleetRadar ^TM to provide access to customers wanting to access Earned Recognition maintenance KPI data.

Two-thirds of respondents to our survey said they thought it “more important to have all of your maintenance, repair, compliance documentation and maintenance KPIs all in one place”, as opposed to having “maintenance and drivers’ hours information in one place” 

• The Earned Recognition by TIP platform meets the DVSA’s Earned Recognition IT System Requirements
• Earned Recognition by TIP is hosted in FleetRadar ^TM, TIP’s intuitive-to-use customer portal (providing access to maintenance documentation & compliance information) to provide Earned Recognition operators with a single log-in for all compliance related matters
• Visually appealing interactive KPI dashboard
• TIP will populate the system with data required to produce the KPIs and proactively manage this as part of our overall compliance management offering. Earned Recognition by TIP is a complete service to help you become and remain an ‘exemplary’ operator within the Scheme
• ‘Earned Recognition by TIP’ is developed in-house, enabling TIP to manage updates and further development to suit customers’ changing needs and that of the Scheme
• It is billed at a competitive, fixed monthly rate, alongside any existing asset billing, reducing administration burden
• Earned Recognition scheme and operator application support is provided
• If you are thinking about applying to join the Scheme, you can have free access to Earned Recognition by TIP for a period, so that you can benchmark your performance against the maintenance KPIs prior to applying and feel comfortable in applying

Two-thirds of Earned Recognition operators responding to our survey said the main functions they spent time performing were “analysing KPIs” & “liaising with maintenance providers to address issues”

The Earned Recognition by TIP dashboard enables a user to see the performance of the five maintenance KPIs, both for a specific ‘reporting period’ (4 ISO weeks) from the 13 most recent reporting periods and for all of those 13 periods collectively.

For each period, if a KPI is met, a green indicator is shown. If a KPI is less than 1% out of tolerance, a yellow indicator is shown, between 1% & 2% out of tolerance, an amber indictor is shown and if more than 2%, a red indicator shown.

Users can drill-down to review the underlying data for each KPI, for example, to identify any vehicles or service events that don’t meet the KPI requirement. Data can be sorted and exported for further analysis.

It clearly indicates an overall ‘Earned Recognition Status’ (i.e. ‘Pass’ or ‘Fail’).

DVSA will be informed of KPIs not being met when there is a KPI ‘trigger’. This occurs when any of KPIs 1-4 show as :-

• Red for a reporting period
• Amber for two consecutive reporting periods
• Yellow or amber for three consecutive reporting periods
• Yellow or amber for five reporting periods within the most recent 13 reporting periods

If there are no KPI triggers, a standard email is issued to the DVSA indicating as such, the email not containing any KPI information. If there are KPI triggers, a different email is issued, along with a report of the KPI dashboard. The emails are issued on the first Monday of each reporting period.

Since Earned Recognition by TIP users always have access to the KPI data, they effectively have a ‘window’, typically 4 weeks, between the end of a reporting period and email notification to the DVSA, enabling compliance issues to be rectified.