Repair & maintenance

If you would like TIP to manage the scheduled maintenance and compliance of your non-TIP trailers for a pre-agreed fixed monthly charge, you can arrange a FleetCare agreement with us.

The agreement can be for all or part of your non-TIP fleet, can be for a fixed term to suit your needs and you can decide on what is included and excluded and even where any maintenance is completed and by whom.

Typically a FleetCare agreement means that we will arrange for periodic service inspections and maintenance to be completed, including any repair work required to be done, and we will manage MOT / annual test events in conjunction with yourselves. The agreement can include the management of your tyres, maintenance of ancillary items, such as tail lifts and lifting decks, or other specialist equipment.

FleetCare agreements typically includes full roadside assistance too and complete management of compliance documentation, usually via our FleetRadar™ portal.

Maintenance and repairs can be done at any TIP branch (see 'Our locations'), at one of our authorised service partners’ workshops or via one of our hundred or so fully equipped mobile service units at a location of your choice.

With a FleetCare agreement, we will proactively manage the scheduled maintenance and annual test requirements for your trailers to ensure ‘downtime’ is kept to a minimum and your fleet stays ‘compliant’, whilst significantly reducing your administration burden and allowing you to plan the budgeting of your maintenance spend more effectively.

FleetCare agreements typically include full roadside assistance too and complete management of compliance documentation, usually via our FleetRadar™ portal.

Trailer servicing – inspection, maintenance and replacement of worn parts, including brakes, axles, suspension, electrical components and bodywork. Rectifying damage can also be addressed at the same time of course, although this is not included in the FleetCare fixed monthly charge, and is charged separately. All scheduled maintenance will usually be carried out during normal working hours, Monday to Friday between 08.00 - 18.00 hours, although alternative hours may be agreed.

Ancillary servicing – tail lifts, lifting decks, refrigeration units and other items. Where possible, this will be completed at the same time as servicing of the trailer unit itself.

MOT / annual test - we will remind you in advance of a trailer becoming due for its annual check and arrange for it to be carried out before it is due. We will inspect a trailer, replace any parts deemed necessary as a result of wear and tear and, subject to agreement, due to damage, and then present it for test.

Tyre management – we will replace the tyres that need to be renewed as a result of wear and tear, in order to ensure that the trailer can be used safely and legally. As part of the agreement, you can choose whether re-tread tyres can be utilised or whether only brand new ones should be used.

Roadside assistance -  wherever you are, you would be covered by TIP’s 24/7/365 roadside assistance service. Drivers would have a single telephone number to call, with call operators able to receive calls in multiple languages. We will utilise the most appropriate authorised service provider and provide the you with an estimated arrival time to incident location within 30 minutes of receiving the incident call; we will endeavour to attend the incident within 60-90 minutes.